Job Opportunity for Senior Executive, Information Technology at Vision Spring in Noida

Job Type

Full-time

Description

Are you a change maker who wants to play a pivotal role in restoring vision for millions of people in low-income settings across India? Would you like to work for an organisation that is a pioneer in social impact practices?

We are seeking a highly motivated, dynamic, and self-driven candidate who would like to have a challenging and meaningful career path in monitoring and evaluation, research, and social sector. Monitoring and evaluation and research are the key focus areas of our organisation and require a proactive and dynamic approach. The candidate should be dedicated and sincere towards her/his work and should always be open to learning new things. The candidate should have in-depth subject matter knowledge, expertise, and experience. Timely and high-quality delivery of goals would be essential and will be a key performance measurement criterion. S/he will be based out of Delhi NCR (Noida), India. 

About Us

· We are creating access to eyeglasses for low-income people. Clear vision creates opportunities for increased learning, work, safety, civic participation, and quality of life.

· As a social organisation, social change motivates us first. Our focus is on advancing our mission objectives – to increase functioning, productivity, and income earning potential for our low-income people by correcting impaired vision with eyeglasses.

· We are working to transform the systemic dysfunction which has failed to deliver eyeglasses – a 700-year-old technology – to approximately 55 Crore people in India in need of vision correction.

· We serve low-income people who are more than beneficiaries for us. Our beneficiaries expect high-quality eye-screenings and eyeglasses.

· To efficiently scale, we must deliver each new unit with less cost.

· We run our operations on metrics and social impact measures. We leverage a range of processes and practices to get the work done.

· We believe in scaling our impact, not our organisation. We are a lean team of doers.

What You’ll Do

This position will be responsible and co-responsible for providing in-house customer support and managing infrastructure operations.

Areas of Responsibilities

· Provide L2 technical support for the company employees, domestic and international.

· Support L1 technician with problem resolution 

· Should be aware of basic concepts of cybersecurity.

· Should have knowledge about email security such as phishing and spam.

· Perform first-level incidence response like checking IP blacklisting, malicious sites.

· Should be able to quickly learn the incident management principles, remote desktop management and device management.

· Managing, support and administer 0ffice365 environment.

· Develop and maintain technical documentation, manuals and IT policies and procedures reviewed annually.

· Assist SAP Business One administrators with technical issues.

· Customer support ticket management

· Mailbox archiving

· Vendor management

· Should have experience in patching and update management.

· Should be familiar with SSL Certificates, MFA and Single Sign On

· Experienced in software management and license management is required.

· Manage backup & restore procedures, including documentation.

· Monitor network performance (availability, utilization, throughput, goodput, and latency) 

· Analyze records and logs to spot underlying trends and potential issues. 

· Support the implementation of new solutions or applications. 

· Project Management of internal IT projects

· Onboarding / offboarding employees

· IT fixed assets management tracking

· Knowledge of Azure architecture, Active Directory, App services, user accounts and Groups management

· Installing, configuring, and maintaining operating systems and application software

· Hardware setup and maintenance 

Requirements
 
· Bachelor’s degree in information technology or related domain.

· 5+ years’ experience in IT operations.

· Fluent reading, writing, and speaking English.

Compensation and Benefits

· Salary based on experience and education.

· Competitive benefits, including health insurance and generous vacation time.

To Apply

· We want to know more than just what you have done. We want to know who you are. What are the passions and talents that draw you to this role?· Please apply, including a thoughtful cover letter and your CV/resume.

· Please note that only candidates to be interviewed will be contacted.

· Evaluation of qualified candidates may include an assessment exercise, which may be followed by a competency-based interview.

· We are an Equal Opportunity Employer.