Indus Action
**Job Description: Senior Manager, Operations – Bihar**
**Location:** Patna, India
**Company:** Indus Action
**About Indus Action:**
Indus Action is an NGO dedicated to making public welfare accessible, sustainable, and frictionless for vulnerable populations. The organization operates as a “Do-Tank,” focusing on policy redesign, capacity building, technology integration, and large-scale campaigns to enhance welfare delivery.
**Position Overview:**
As the Senior Manager, Operations, you will play a pivotal role in driving the implementation of projects under Indus Action’s partnership with the Government of Bihar. This includes supporting project formulation, stakeholder engagement, operational management, and policy advocacy.
**Key Responsibilities:**
– Support partnership formulation with government departments and other organizations.
– Conduct primary/secondary research to identify scheme implementation gaps and recommend solutions.
– Design and implement initiatives to improve scheme implementation (e.g., RTE Act 2009 Sec. 12(1)(c)).
– Manage day-to-day operations, including campaign design, process setup with government, application center management, grievance redressal, etc.
– Build and maintain strong relationships with government officials and stakeholders.
– Navigate complex ecosystems to drive outcomes, balancing multiple priorities and resources strategically.
**Knowledge & Technical Skills:**
– **Stakeholder Management:** Experience leading teams and partnering with government officials at various levels (e.g., DM, SPD, Secretary).
– **Project Management:** Proven ability to manage end-to-end projects, including budget management and quality control.
– **Data & Technology:** Understanding of technology for MIS systems, analytical skills for strategy creation, and coordination with technical teams.
– **Research & Analysis:** Experience in fieldwork/primary research (preferred) and strong report-writing skills.
**Requirements:**
– Master’s degree in Social Sciences with 3 to 6 years of relevant work experience in the social sector.
– Strong local understanding of Hindi, culture, and terrain is preferred.
**Core Competencies:**
– Citizen-Focused Mindset
– Entrepreneurial Energy
– Ability to Deal with Ambiguity
– Growth Mindset
– Collaboration
**Compensation:**
Based on qualifications, experience, and fit. Benefits include health insurance for family, professional development allowance, travel allowance, and EPF.
This role is ideal for someone who is passionate about driving impactful change in public welfare and has a track record of delivering results in complex environments.
To apply for this job please visit indusaction.zohorecruit.com.
