Job Opportunity for Sr Associate – Helpdesk at Wadhwani Foundation in New Delhi

About Wadhwani Foundation (www.wfglobal.org): 

Mission: Accelerating economic development in emerging economies through high-value job creation

Objectives: Enabling the creation of 10M jobs and placement of 25M by 2030 across 20-25 emerging economies

Wadhwani Foundation is a not-for-profit with the primary mission of accelerating economic development in emerging economies by driving large-scale job creation through entrepreneurship, innovation and skills development. Founded in 2000 by Silicon Valley entrepreneur, Dr. Romesh Wadhwani, today the Foundation is scaling impact in 25 countries across Asia, Africa, and Latin America through various Initiatives.  More details on the various programs at the end of the document.

Job Description:

The Role Context:

The Wadhwani Global Opportunity (WGO) program empowers students to acquire, sustain and progress in family-supporting jobs through sector-agnostic core and professional Employability skills, sectorial employability skills and job-role skills.  This program has a mission to ensure sustaining wages for two million, empower 10 million to improve employability and job progression, and accelerate the digital transformation of few thousand training/skilling organizations by 2030.  WGO provides an integrated digital offering with a rich library of CORE and DEEP (future-job role) skill content, technology & wraparound services with full learner flexibility across career-advisory (counselling), learning, tutoring, placement and post placement (progression), in partnership with private and government players. 

This role is responsible for providing the first-line of support, interacting with customers ,addressing their concerns, answering their questions and assisting them with their needs.

Key Responsibilities:

• Listen to Students concerns, issues and questions.
• Resolve Students concerns and answer Students questions to your best ability.
• Maintain a positive attitude and calmly respond to Student’s complaints.
• Refer issues and questions to managers, if necessary
• Follow up to ensure that appropriate actions are taken on customer requests
• Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken

Skills & Experience:

• Any Graduate with 2+ years of Help desk experience
• Excellent written and verbal communication skills
• Excellent problem-solving skills.
• Strong listening skills