Website Wadhwani Foundation
The Role Context:
The Wadhwani Global Opportunity (WGO) program empowers students to acquire, sustain and progress in family-supporting jobs through sector-agnostic core and professional Employability skills, sectorial employability skills and job-role skills. This program has a mission to ensure sustaining wages for two million, empower 10 million to improve employability and job progression, and accelerate the digital transformation of few thousand training/skilling organizations by 2030. WGO provides an integrated digital offering with a rich library of CORE and DEEP (future-job role) skill content, technology & wraparound services with full learner flexibility across career-advisory (counselling), learning, tutoring, placement and post placement (progression), in partnership with private and government players.
This role is responsible for providing the first-line of support, interacting with customers ,addressing their concerns, answering their questions and assisting them with their needs.
Key Responsibilities:
- Listen to Students concerns, issues and questions.
- Resolve Students concerns and answer Students questions to your best ability.
- Maintain a positive attitude and calmly respond to Student’s complaints.
- Refer issues and questions to managers, if necessary
- Follow up to ensure that appropriate actions are taken on customer requests
- Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken
Skills & Experience:
- Any Graduate with 2-5 years of Help desk experience
- Excellent written and verbal communication skills
- Excellent problem-solving skills.
- Strong listening skills
To apply for this job please visit careers.wfglobal.org.
