Job Opportunity for Associate – Program Management at Kraftshala

Kraftshala runs training programs for working professionals, graduates, and business school students. As part of the Operations profile, you could either be taking care of: Program Operations, OR Placement Operations. For either role, your goal would be to lead and execute various activities that lead to a gold standard experience for students. If you draw energy and satisfaction by helping people become a better version of themselves and have a knack for problem-solving, these are the roles for you. 

Please read below to know more about each of these roles :

Program Operations Management

• Planning activities and resources for incoming batches of students
• Ensuring students receive all program, project, other initiatives, etc. related information in time and in-full
• Understanding and solving their queries quickly by liaising with different stakeholders, both internal and external, – Academic Team, Product & Tech Team, Industry experts, current and ex-students, etc.
• Coordinating with different teams to ideate new activities that will further improve their experience and executing the same
• Keeping a close watch on the feedback received from the students on various initiatives and incorporating any changes required to further enhance the experience
• Work on maintaining and further improving our advocacy score of 95% (which has been hard-earned by the team) and work on being entrusted to deliver an outstanding experience

Placement Operations Management

• Running end-to-end placements process for a recruiter alongside respective team member(s)
• Planning activities and resources for the upcoming placements season for both, the students and the recruiters
• Communicating effectively with recruiters and students actively to ensure flawless process execution
• Ensuring students receive all placement-related information in time and in-full
• Understanding and solving their queries quickly by liaising with different stakeholders, both internal and external, – ReP Team, Academic Team, Marketing team, recruiter, etc.
• Managing the stakeholders effectively to resolve all doubts and challenges
• Keeping a close watch on the placements process to further enhance the experience for both, the students and the recruiters

Process Design and Optimization

• While working with a large set of students and recruiters, the experience becomes a function of the processes designed to deliver it and so, you’ll be :
• Identifying gaps/activities which can be managed more efficiently, designing and implementing processes (including building upon/modifying the existing ones) to deliver an outstanding experience to the students
• Employing various tools, software, and platforms to automate processes thereby reducing human intervention to ensure a seamless delivery
• Coordinating with the tech team to build and improve the existing automations

Must-Have Skills:

• Ability to clearly and crisply communicate ideas, both verbally and in writing
• High accountability and responsibility to ensure flawless execution on a day to day basis
• Working knowledge of MS Office (Excel and Powerpoint) and comfort with the general usage of tools and technologies that support process automation
• Empathy and a high Emotional Quotient to actively engage with students, understand & solve their queries
• A user-focused mindset so that you are highly responsive to program participants, design processes, and activities keeping their needs in mind. 
• Demonstrated ability to take ownership and drive results to independently manage a set of programs 
• A knack for getting things done 
• Good attention to detail
• Good to Have Skills
• A structured approach to problem-solving, that involves struggling with the problem until you are able to isolate the Why before coming to a solution

Location: 

We are a remote work organization.