Job Opportunity for Lead, Operations at Indus Action in Bhubaneshwar

Website Indus Action

Brief about the organization: 

Indus Action’s mission is to support 1 million vulnerable families to move out of poverty by 2030 via a portfolio of high-leverage welfare schemes and rights. In the last 7 years, we’ve helped state governments build and implement interventions that have helped lakhs of citizens achieve better education and health access outcomes. 

VISION 2030 – Enabling 2.5 million+ vulnerable families, sustainable access to legislated rights through PoWER

MISSION – Enabling vulnerable families, sustainable access to legislated rights


Primary responsibilities include:

Monitoring and Evaluation

  • Design and manage Monitoring and Evaluation frameworks for the organization. ○ Set up and manage systems that can help gauge impact and inform program implementation. 

Data Management:

  • Designing and managing data frameworks and workflows across the organization.
  • Analysing program data and ensuring high quality of the data collected through periodic checks.
  • Standardise report formats and set up dashboards to share insights and analysis.
  • Engage with external organizations for advanced data analysis , when necessary, by defining objectives and tracking progress. 

Citizen outreach – Helplines:

  • Manage Call outreach workflows, through internal systems and through external organizations.
  • Define and track KPIs to ensure optimum level of operations.

Strategic Planning:

  • Engaging in brainstorming sessions with the team to identify problems and hypothesize causes and solutions.
  • Supporting in active cultivation and maintenance of relationships with internal and external partners/stakeholders.
  • Conducting research and literature review to draw from the best practices in strategic planning, monitoring, change management and organizational development.
  • Supporting in strategizing operational plans of the organization. 

Stakeholder management:

  • Managing Government Partners at the state level around common objectives
  • Lead partnership with onground NGOs and other civic bodies
  • Engage with bottom level of Government functionaries in the form the programme design, capacity building and monitoring

PMU Operations:

  • Support development of new project strategies and engage with partners for building strategic partnerships for PoWER.
  • Build decentralized capacity of team members to manage helpline work flows and data systems and reporting mechanisms.
  • Engage with Govt partners on impact trend analysis and support team members to refine execution plans for optimizing impact.


Knowledge and Technical Skills:

  • Strong project management skills
  • Capable to work with Government functionaries and drive the project towards the mutual goal
  • Strong analytical (data/evidence gathering, analysis and interpretation, survey design, hypotheses framing and validation) and research capabilities both qualitative and quantitative.
  • Excellent communication and interpersonal skills
  • Strong Excel capabilities
  • Comfort with technology usage and products
  • Working knowledge of Odiya will be added advantage
  • Facilitation skill

Competencies and Values:

  • Rigour and attention to detail
  • Time management, ability to keep calm during pressure situations
  • Ability to influence multiple stakeholders
  • Result-driven and outcome focused-approach
  • Adaptable and flexible in working style, comfortable with ambiguity

Education and Experience: 

We believe that reaching our vision demands that we have the best and brightest group of leaders working to lead our organisation. Here are the minimum qualifications we look for:

  • Master’s Degree from any stream (preference will be given to candidates with background of public policy & Social Science)
  • Background in data required
  • 4+ years of work experience in consulting or project management is required



The Senior Manager  will be compensated based on Indus Action’s compensation benchmarking rubric – 5-8 LPA

Location: The position will be based out of Bhubaneswar, Odisha. 

To apply for this job please visit